The manual, day-to-day business processes that require a company’s resources, efforts, and money also holds back the company itself from achieving success due to being redundant and time-consuming. They even leave no space to establish strategic approaches and innovative ideas. These daily business processes are very critical and should be mistake-free.
This is when Business Process Automation (BPA) came into existence. According to a survey by Gartner, around 69% of the daily work will undergo automation by the year 2024. Automating these business processes using digital technologies can help you improve business productivity, save resources, and frees up time to focus on other core strategic activities.
If you want to understand BPA and are looking for top BPA software you can invest in, then you are reading the correct article. Read further to know more.
What is Business Process Automation (BPA) Software?
Business Process Automation is the technique of implementing intelligent and advanced technologies to simplify and manage complex business processes without much manual intervention. These business processes or operations include management, HR, finance, supply chain, sales, marketing, etc. Speaking of market terms, you will find BPA covered within cloud-based or automation tools like HRMS, ERP, CRM, Accounting, etc.
All these tools are built to reduce cumbersome and time-consuming activities. In turn, employees can also achieve work-life balance and enhance their capabilities. Whereas organizations can boost growth and overall business productivity to take it to the next level.
Best Tools for Business Process Automation in 2022
You can find many tools in the market that can transform your business processes. Listed below are the top 5 Business Process Automation Tools that you should at least try and test.
Xero – Accounting Software
Xero is a leading cloud-based solution that eases accounting tasks for small businesses, accountants, and bookkeepers. Its mobile app provides a very delightful and innovative experience, making it a better option for those who like to work confidently on the go. Make proactive decisions with its powerful analytics by monitoring your business’s future cash flow, checking the financial health of the business, and eliminating possible risks.
The software offers an intelligent dashboard where all the important information, such as bank balances, bills, invoices, transactions, claims, etc., is available in one single place.
Other essential features of Xero
- Connected banking feature to help you process transactions faster
- Pay bills, reimburse expense claims, track projects, and manage invoices
- Manage your customer contacts and store their details in one place
- Integrate payroll app to calculate employees’ payments and download reports
- Store and share all the essential documents like bills, contracts, and receipts from any location
- Generate predefined and customized reports
factoTime – Time Tracking Tool
factoTime is an automated and comprehensive time tracking tool that is powerful yet very user-friendly. The solution is very effective as it helps organizations to capture employees’ accurate attendance details. With its revolutionary features like the punch with selfie and punch with QR code, employees can mark their clock in and clock out using their own devices. The system also lets you know the exact location of your employee when they register their attendance, giving you the capability to reduce time theft and induce efficiency.
Along with the attendance app, it also provides an inbuilt wage calculation feature. Using this, you can input your employees’ pay rates and automatically compute salaries without any integration to the third-party application.
Other essential features of factoTime
- Detailed branch and department-wise report generation
- Employee-wise calendar management with a complete holiday list
- Accurate overtime calculation
- Dashboard for viewing all essential data in a single place
- Recording of travel advance and expense details of employees
- Multiple shift creation and assignment for fixed and flexible schedules
- Attendance regularization from the admin side
- Employee device restriction for marking attendance
Webex – Meeting and Communication Platform
Webex is the world’s leading communication and collaboration tool, which is built for individuals, small businesses, and hybrid workplaces. You get the complete flexibility to choose how, when, and where you want to work. It helps you connect and engage with people through cloud calling, messaging, meetings, polls, and events. This way, it drives employee performance and business growth.
The system is built with an employee-centric interface allowing businesses to improve engagement and efficiency. Reach out to a global audience and create better connections by conducting webinars. It ensures that you work efficiently and without interruptions from anywhere around the world.
Other essential features of Webex
- Conduct virtual, in-person, and hybrid events easily
- Whiteboard team members to be creative
- Eliminate background noises/voices
- Real-time translation for over 100 different languages
- Recording and sharing videos
- Webex assistant for automatic notes making and closed captioning
- Cloud storage capability
- Hand gesture recognition and voice commands
Jellyreach – Email and SMS Marketing Tool
Jellyreach is an affordable automation tool that simplifies and streamlines your SMS & email marketing. The system allows you to improve your business revenue by delivering on-time messages to customers. If you want to send messages to a specific audience or all of them, you can do it easily. Analyze different metrics such as delivery, open, click and bounce rates within the software, and nurture your customer relationships.
Besides, you can get access to beautiful templates for scenarios, layouts, and pre-designed emails. It has different pricing plans based on the number of your contacts. It is a business-centric software and provides valuable customer support.
Other essential features of Jellyreach
- Segment your contacts according to your preferences
- Integration with mail delivery service providers, Amazon SES, Mailgun, and Twilio
- Import all your essential data in a few minutes
- Schedule your campaigns whenever you want
- Check the status of the campaign, such as draft, sent, or delivered
- Drag and drop feature to create emails
- Scenario actions to select SMS or email delivery
- Attributes to organize your contacts
Basecamp – Project Management Tool
Basecamp is a powerful yet simple project management platform that is effective in managing your complex tasks. Its easy-to-use features make it the best option to make your teams productive, efficient, and organized. Whether you want to store or share documents, manage a to-do list, or chat with teammates, Basecamp has everything. Furthermore, you can set up workflows, manage schedules, and customize your home screen.
The entire system is flexible to adapt to your complex and varied business needs. Also, you can use the tool from your Web portal, Mac, Windows, Android, and iOS platforms.
Other essential features of Basecamp
- Lineup to check all your ongoing project status and get the bird’s eye view
- Integrate with services and tools that you use
- Collaborate and allows others to join the projects
- Get intelligent insights into all your essential data with reporting features
- Hill charts to know project progress
- Cloud support for file storage
Zonka Feedback– Customer Feedback & Experience Management Tool
Zonka Feedback is an omnichannel feedback and experience management tool that not only collects and measures feedback but also analyzes it to offer actionable insights that can drive meaningful improvements. As a business process automation tool, it allows businesses to design workflows with custom triggers based on customer actions, events, or a particular score. It sends real-time notifications to the required team members of any unhappy customer or low-score responses so that instant action can be taken to close the feedback loop.
From customer surveys to patient, product users, and employee evaluations, Zonka Feedback digitizes and automates the entire feedback loop, making it efficient and hassle-free. It’s not just a tool; it’s a game-changer for businesses that understand the value of continuous improvement.
Other essential features of Zonka Feedback
- Measure different CX metrics like CSAT, NPS, CES, and more through 100+ ready-to-use survey templates and 30+ survey questions
- Multi-channel feedback collection to gauge customer satisfaction at every touchpoint in the customer journey
- Distribute surveys through emails, SMS, embed links, in-app, in-product, on the website, or iPads, tablets, Android & iOS smartphones through the survey app
- Get advanced reports and analytics with real-time alerts for low scores, unhappy customers, and more to take instant action
- Automate CX programs by creating workflows that alert the required team member
- Native integration with business tools like HubSpot, Salesforce, Zendesk, Slack, Pipedrive, and more
Concluding Thoughts
As the technologies keep transforming every day, so are the features and functionalities of business process automation tools. Now, these tools even offer user-friendly interfaces, SaaS infrastructure, and integration capabilities. This could even improve in the future. BPA tools have various advantages that help you reduce business costs and can elevate your daily functions by making them fast, reliable, and secure.
There could be various BPA tools that you can implement, but the major question is to find one suitable for your business. Therefore, try and evaluate this list of tools mentioned above as we have checked them as per different business needs.