Any business aims to deliver the highest quality of services and products to customers. To achieve this goal, clear quality assurance processes need to be in place, which will change depending on the industry. For example, a restaurant’s kitchen team will have full training and all food will be checked for quality by a food expeditor before heading to tables. Regardless of your industry, let’s take a look at what factors make up a great quality assurance system.
Have Appropriate Liability Protection in Place
Regardless of how great your quality assurance processes are, it’s still possible for product defects to slip through the cracks. Therefore, you should have appropriate product liability insurance in place. All it takes is one person to be injured by a malfunctioning product and you’ll face lawsuits from some of the best defective product lawyers.
Clearly Define Company and Individual Goals
Quality assurance needs to be part of a well-oiled machine, which means aligning processes with the company goals. Before putting a plan together, spend time defining your mission statement, values, and vision. Additionally, you must figure out how each role within the company works towards overall aims.
During orientation, new employees should be taught how their role coincides with company objectives, which will ensure everyone is on the same page. From here, you’re ready to begin putting your plan together.
Outline Success Factors
Success factors are parts of your business that contribute to a quality assurance system; for example, financial security, tech support, clear design processes, customer service, employee satisfaction, and many more. Compile a list of key factors that define the quality assurance process, and then manage these consistently.
Gain Customer Feedback
You will never understand where you’re going wrong without customer feedback. There are many different avenues for receiving feedback including in-person, by email surveys, and online reviews. No matter how you go about collective reviews, they must be used to inform your quality assurance efforts.
Strive for Ongoing Development
Even if you think your business is flawless, there’s always room to improve processes. When you’ve received customer feedback and results from other tools, make sure they’re used to develop your business. For example, you may find that more training is needed in certain areas, which will give you a focus for your next staff meeting.
Quality Assurance Software and Result Analytics
Quality assurance can be enhanced by using software, which will help you to manage the process and easily recognize when change is needed. By using the software, you can input your quality assurance goals, and progress will be displayed on the dashboard.
Once you’ve set up the software, you will need to use any results to improve your business operations. Additionally, information drawn from analytics can help to inform key performance indicators (KPIs) and keep them more relevant. The best way to make the most of quality assurance software is to ensure all relevant
Defected products cause serious injuries to your customers, which is why you need to have a strong system in place for quality assurance.