Small business owners tend to have a whole lot on their plate. They have to come up with product concepts, oversee product design processes, get in touch with manufacturers, find suitable market research agencies, create marketing campaigns… the list goes on and on. So it’s not all too surprising that the majority don’t want to be bogged down with troubles pertaining to their IT. The problem? Most small businesses nowadays rely heavily on IT to function. They need a website up and running to sell products; they need to access emails; they need to be able to access customer queries through instant messaging, and run specialist software.
So, what do you do?
Well, there tend to be two options on hand for most us. You could consider outsourcing your IT support, or you could create an in-house IT department. Here’s a little more on the subject to help you to come to the right decision!
Perhaps the most popular option when it comes to IT support and management for small businesses is to outsource. Chances are that your commercial property doesn’t have sufficient space to accommodate a new team of employees, and your company’s budget may not stretch to hiring a team of full or part time IT staff. If you’re extremely busy, you may also want to avoid the responsibility of taking on more contracted workers. Instead, you can relieve yourself of all of your IT woes and pressure by outsourcing to a reliable company like Quicktech. They will be able to provide you with technical support, will be able to monitor your systems (in order to identify potential problems developing) and can resolve any problems that do manage to establish themselves. Order will be maintained and restored!
A second option is to create an in-house IT department. While this doesn’t tend to be feasible for many small business owners, it’s a good idea to bear in mind for the future when you begin to progress and may expand into a medium sized or large business. In order to create an in-house IT department, you will have to either use a recruitment agency or conduct recruitment and interviews yourself. When you have found suitable staff who are qualified and experienced in this area, you will draw together contracts, which will serve as an agreement of working hours, salary, annual leave, sick leave, maternity leave, and other employment responsibilities. These staff will be able to monitor your systems and your systems only. They will also become more familiar with your software over time, making the process of rectifying issues a little more straightforward and streamlined.
When you have a lot of responsibility already, you can lighten the load by handing care of your business’ IT over to someone else – whether they are an outsourced worker or part of an in-house team. Hopefully, the above information will help you to make the best decision for your small business’ needs!