If you are looking for a way to do efficient managing of your spa business, then you should go for software. Before blindly trusting some software, you should know some important features which will help you with your issue. Following are some of them:
- No-Show Up Policy:
Some people often make the same mistake of not showing up at the time of the appointment at the salon. This might happen due to the forgetting habit of people or maybe because they are caught up in something urgent. Before the existence of software, the manual methods of customer care weren’t much evolved.
The software features allow the management staff to send confirmation emails and SMS to the client. Some people also get happy with the after-service emailed suggestions of self-care. These suggestions are a generous sign of a healthy relationship for both the client and the spa. This way the spa continues to grow its customer care service.
- Enhanced Bookings System:
The conventional booking system of the spa involved a lot of complications and blunders. But the new system of using software to book appointments for a specific spa service is much easier than before. This feature helps a great deal with taking good care of the business’s customer engagement.
Booking through the software app allows you to book a full body massage therapy service without visiting the gym in person. The client had to manage time from their schedule to make calls or visit the spa for the same purpose. Calling the spa reception was a great relief a generation before. But now the line of spa always stays busy due to numerous calls they receive per day.
Evolution in booking appointments also leads towards other related issues of the booking system. Such as rescheduling an appointment is an essential factor that needed attention and now it has finally got it. The rescheduling feature is pretty much affordable and especially is an escape from an unpleasant situation. The reason is the need of rescheduling the appointment for any reason. Maybe because you couldn’t make it to the spa center in time due to a flat tire or anything else.
If due to any reason you have changed your mind. Now you want to cancel your appointment with the spa and could use the cash you paid for it. Then the feature of refund will be able to help you in this matter. The process will include a little refund request form to fill which will mainly ask you about the reason why you need to cancel the appointment. Or they might ask you about the suggestions if the reason you are canceling the appointment is due to the lack of good customer care.
- Scheduler
The tools these spas and salons use these days have the power to manage the numerous appointments and customer care questions from many people at a time. The specific feature of the scheduler allows the staff members to manage their appointments with the clients. And gives a chance to the clients to look up to the scheduler to check the availability of staff members. To help them decide when to book the appointment for their haircut.
This feature shows a detailed timetable of each staff and their appointments with other clients with the exact appointment time. Clients use this feature to select the best time of their timetable with their favorite staff member.
The scheduler also has another benefit which provides help in improving team cooperation and individual growth. This feature allows them to set targets or achievements for the next week or month to keep them motivated. This goal can also be set by the admin staff of the salon and spa software in the way they like it better. After completing the achievements or targets a nice reward will be a great gesture for their next performance and boosted self-esteem.
- Manage Your Staff
Managing the staff has become easier than ever. The software allows the staff to manage their appointments and build a healthy client-staff relationship. Other than this staff knows that their every activity is recorded as security of business interest. This includes every conversation between the client and staff, conversations between staff members, and their attendance, check-ins, check-outs, etc.
All the confidential data of the staff members and clients are well kept at the servers of the software. This data is the property of the spa with the consent of the individual may be used by the spa. This feature allows the hiring staff of the spa and salon software to decide about the retention of staff.
- Managing Inventory:
The products of the salon and spa software are sometimes very specific to their brand. These salons don’t keep changing their products without any major setback or stream of bad reviews. Managing this stock of the salon and spa, customer care portal, and handling the marketing campaigns of the spa, all at once could be a drastic blunder if not managed well. Here comes the need for some non-human help.
The software helps you in keeping the track of every purchased item of your spa and its health. Doing this will let you observe the sales of products. The owner can easily take a look at the most selling product and the ones which need replacement all on one page.
- Security Factor:
One of the reasons that people dropped off the conventional method of managing their customer care businesses is security reasons. The data of the clients is confidential in any business of this kind so the spa management and admin department must provide the best security measurements they can. This is the reason the client purchased the membership of the software.
The in-built payment management software of the spa provides a secure and reliable method of paying for the spa services you received. Paying online can also give you many advantages like preventing you from the embarrassment in front of people when the service providers only accept online payments and you don’t have any other option but more cash.
It also decreases the chance of human error in the processing of the payment. Additionally, this software allows you to pay through multiple payment options i.e., credit cards, cash, and debit cards. A software provider like Wellyx can hand you over software with the exact features of your needs to manage your spa liabilities.