Within project management, ethical responsibilities are defined as those things that focus on issues that are “black and white”, such as conflicts of interest. It is the responsibility of the project manager to ensure that all decisions they make are in the best interest of the project. However, despite the best knowledge gained through training courses for project managers, it is quite possible to find project managers not truly following the guidelines on some of the following ethical issues.
1. Creating correct reports
Even when they are factually correct, a project or progress report can be:
· Pessimistic – conservative recognition of progress
· Optimistic – giving the impression they are on top of everything
· Factual – just offering facts and figures with no interpretations
Projects have a major impact on the future of a company, so project reports must commit to certain standards when it comes to their reporting. This means they should be as accurate as possible. Don’t suppress facts, even if they are not what people want to hear, and also indicate where there may be issues as well as provide plans for mitigating them.
2. Ensure all stakeholder interests are protected
The project manager needs to master the art of stakeholder management, and this means ensuring that everyone’s interests are protected. It can be tempting to take the easy way out and listen only to the most influential stakeholders. However, for any project manager who has learned to handle and deal with conflicts, this is not the way forward. It is important to ensure transparency throughout, documenting everything clearly and negotiating where necessary.
3. Be objective
A project manager with the skills and qualifications such as AMP PMQ, knows how important it is to remain objective throughout the project. Whilst this is a theory that is relatively easy to understand, putting it into practice can often be much more complicated.
A project manager mustn’t “take sides” in things like technical discussions. They need to not only be objective but be seen to be being objective with all members of their team.
4. Accept and assign responsibility
The project manager should accept responsibility for the failure or success of the project. However, this does not mean that the responsibility lies entirely with them. Being accountable is an important aspect of the project and vital in influencing its outcome. It is a part of the project manager’s role to also assign responsibility as necessary.
It is necessary for there to be a clear and frank discussion that looks for the root causes of issues and then works to find ways of resolving them. When things need to be done differently, the project manager needs to step up and say this.
5. Use the correct process
Finally, understanding everything you learn as a project manager and when to use different processes is an essential part of the role. This means ensuring that if risk management practices are missing in the project the best processes are introduced. Additionally, if weak change management is in place this needs to be addressed. Resistance to change is always an issue. However, the correct processes can make all the difference in a project, and it is the role of the project manager to implement these and encourage their use.