In recent years, the issue of generational conflict has become increasingly common, especially in the workplace. When generations are confronted with differing – and sometimes conflicting – ideas about how work is perceived and done, this can create difficulties that organizations must overcome in order to function smoothly. Below is a brief overview of the generation gap and some strategies to address the problems that arise from generational division.
First of all, it is important to emphasize that everyone is different. Individuals, while they may fall into a particular category, such as an age group, do not necessarily follow the perceived norms of that group. This applies in particular to the division of people by generation. That being said, events, technology, social changes, etc. what happens during the formative years can have a big impact later on. From this shared experience, certain characteristics, expectations, and unique perspectives develop for the age group.
An example is how the rise of global terrorism and the rapid growth of the internet have pushed Generation Y or Millennials to become the first globally oriented generation. With near-constant access to information due to rapid technological advances and increasing educational programs, this age group is now the most educated generation of workers, although that title will soon be awarded to Gen Z.
There are many ways that generational differences can affect the workplace. For example, there are cliches. This unfair characterization or criticism, which may come from any age group, is often pervasive in the workplace. It could be that Baby Boomers label someone younger as lazy, or Gen Z who claims an older peer is aloof based on feelings for the group as a whole.
Another way problems can be revealed is through different communication styles. Due to the technology available during that time period, each generation has its preferred means of communication. As older generations prefer face-to-face communication, they can become frustrated when verbal communication is ignored or perceived as less valuable than messages sent via email or social media.
How can managers motivate countless generations to work together in harmony? While there is no simple answer, it usually boils down to an expansion of current communication strategies. Reaching everyone on a team can mean conveying the same message in multiple formats. This may also include improving mentoring practices. Often a way to share perspectives while providing operational knowledge, mentoring programs can help people from different backgrounds come face to face with one another.
For the workplace to function properly, leaders need to better understand how generational differences affect company culture and the team as a whole. Recognizing the cause of the conflict makes it easier to resolve – even if it’s just caused by being born in different decades.
For more strategies for bridging the generation gap in the workplace, see the companion resource by Goodwill Car Donations.
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