Workforce Management in Call Centers: 5 Best Practices

The goal of any customer service environment is to cut the customer wait time. Also, improve efficiencies so that the company can operate most cost-effectively. In a call center, this goal is achieved through workforce management. It includes: Call Center Workforce Management: What is It? Call Center Workforce Management (CCWM) is a surveillance process. It

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A Guide to Boosting Your Employability Beyond 2022

The year is more than halfway through, which means you need to future-proof your career development. The pandemic has caused some major shifts in the job market, but the “new normal” is noticeably stabilizing. So, how can you keep yourself competitive even after 2022? Here are some tips to help you along. Develop some new

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How To Overcome Your Personal Challenges After A Car Accident

Life is never the same after a road accident, even if your injuries are not severe. You may struggle with emotional trauma and financial problems, regardless of the severity of the crash. Some victims lose wages due to the inability to return to work during the recovery period. The most unfortunate ones sustain debilitating injuries

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5 Ways To Make Your Business More Productive

Every business owner wants to make sure their company is as productive as possible. That’s often difficult to achieve, especially for first-time entrepreneurs. There’ll be more than a few factors to consider, which can seem overwhelming when combined. It’s easy to see why figuring out how to make your business more productive causes a lot

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A Guide to Keeping Your Company Well-Oiled and Profitable

Few business owners would dispute that a well-oiled and profitable company is the goal. But what does it take to achieve this? Many factors come into play, from marketing and sales initiatives to human resources and financial management. This comprehensive guide will explore how to keep your company’s processes running like a well-oiled machine, so

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Why Is Inflation So High Right Now? 6 Reasons + What Happens Next

You can also listen to a professional narration of this article on iTunes, Google & online.I spilled a lot of ink warning that a large portion of the market was playing a “bigger fool” game – investors were buying overvalued stocks and otherwise worthless cryptocurrencies and NFTs, hoping to unload them on bigger fools (I wrote about it in January). Over

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