What does it really mean to be world-class? World-Class defines something or someone that is the best in the world. I remember when I was General Manager of a large department store, they were aiming to deliver world-class customer service. Great ambitions, but, then they proceeded to cut back significantly on payroll and training of … Read more
When looking for your next generation of leaders, it makes sense to cultivate the widest pool you can manage. So why, when thinking about the future, do so many executives limit their options? In fact, when trying to find future leaders, companies tend to fall into three common issues: Current leaders overvalue job performance, … Read more
Markets and companies go through cycles all the time. Sometimes, cycles return healthy profits and times are easy. Other times, it can become difficult to stay in the black. Do leaders get caught in cycles as well? Are there traps that successful leaders avoid to stay “on top of the game”? Leaders are faced with … Read more
Whether it be successful Entrepreneurs, Business Owners or even athletes, successful people have practices that guide their success. These practices help them hone their skills and drive their results further. If I were to ask you who was the most effective leader you know, would it take you a while to come up with an … Read more
Throughout my career, I have met several different types of leaders with different leadership styles. There is not “ONE” perfect style. In fact, great leaders learn to adapt their style based on the needs of their teams. There are however certain predictors for the long-term success of your team. One of the greatest determining factors … Read more
The productivity question that every leader must face at one point is, “Do I complete this task myself or delegate it to someone else”? Depending on the situation, completing the task yourself can be a lot quicker. It takes a while to properly train someone to be effective in a new role. What you need … Read more
It is easy to get caught up in the urgency of the moment. There is so much to do in a day that you might be tempted to direct your team’s next actions. After all, being directive gets the job done quicker. However, one trait that successful leaders have is the ability to ask the … Read more