RESOURCES

Tools and Resources to help in your Personal Development and Leadership journey.

online-shopping

Online Shopping After COVID-19: What Can We Expect?

COVID-19 may have done the unthinkable: it has effectively killed brick and mortar retail stores. With all physical locations closed for months on end because they were deemed unsafe, customers have had to quickly become accustomed to shopping exclusively online.  And even once physical retail opened to the public once again, the safety restrictions kind

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The Best Time Management Strategy For Your Personality Type

Have you ever felt like no matter what you do, you can’t seem to manage your time as well as others? If you’ve experienced this, know you’re not the only one who has. While traditional time management techniques can work for some, there is no one-size-fits-all solution to managing your time best. Different types of

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online-shopping

Is Your Shopping Spinning Out Of Control?

Are you a compulsive shopper? How do you know? Signs of compulsive shopping include being preoccupied with thoughts of purchases; buying unnecessary items; wishing you’ll feel happier when you return from your shopping trip; undergoing something like a “high” during the purchase; and perhaps feeling guilty post-purchase. If your shopping causes marital and/or financial problems

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How to Stay Zen in a Technological World

Why Is It Important to Get along with Yourself?

Most people are used to care about their relationships with others more than they do about their relationship with themselves. A healthy self-relationship often becomes a foundation of many different things; genuine altruism, self-development, and real friendship are impossible if someone struggles to like themselves. According to psychologists, it takes only a couple of moments

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Introduction to Pillar Designs [Infographic]

Workplace Well-Being  We all know that some workplaces can be hard on the well-being of employees. Sometimes the job is stressful; supervisors may have poor management skills; or perhaps the work environment simply does not provide opportunities for staff to achieve a positive work-life balance.  Whatever the cause, the known consequences of poor mental well-being

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service-satisfaction survey- customers

How Will Consumers Benefit From More Contact Center Automation?

Say the word ‘automation’ to any senior businessperson and their eyes light up. It’s especially true in the contact center, where thousands of customer interactions take place. Automation means lower costs. It means fewer errors. It means 24/7 service. That’s all great… for businesses. But does any of that help customers? Let’s find out! Here

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